VeerSaa Privacy Policy

2. INFORMATION WE COLLECT

We may collect the following types of information:

2.1 Personal Information

• Name
• Phone number
• Email address
• Emergency contact details

2.2 Patient Information

• Basic medical history
• Appointment details
• Reports and prescriptions (only when necessary)

2.3 Device & Usage Information

• Browser type and device information
• IP address
• Location data (during service only)

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide requested services
• Enable appointment coordination
• Support communication between patient, family, and VeerSaathi
• Maintain safety and tracking during service
• Improve service quality and training

We do not use your information for marketing without explicit consent.

4. DATA SHARING

Your information may be shared with:

• Hospitals or healthcare providers (when required)
• Assigned VeerSaathi companion for service delivery

VeerSaa never sells or rents your personal data to third parties.

5. DATA STORAGE & SECURITY

We implement strong security measures including encryption, secure access controls, and restricted data handling procedures.

Only authorized personnel can access sensitive patient information.

6. DATA RETENTION

We retain data only for:

• The duration of service delivery
• Compliance with legal and safety requirements
• Internal audit and dispute resolution purposes

You may request data deletion after service completion, subject to compliance guidelines.

7. USER RIGHTS

You have the right to:

• Request access to your personal data
• Request correction of incorrect information
• Request deletion of data (where legally permitted)

Requests may be submitted via WhatsApp or email.

8. COOKIES & TRACKING TECHNOLOGIES

VeerSaa may use cookies to enhance website functionality. We do not use third-party cookies for advertising or tracking purposes.

9. CHILDREN'S PRIVACY

Our services are intended for users aged 18 and above. Data for minors is collected only when provided by a legal guardian.

10. LEGAL COMPLIANCE

VeerSaa complies with applicable Indian data protection laws including the Digital Personal Data Protection Act (DPDP Act) 2023.

11. UPDATES TO THIS POLICY

VeerSaa may update this Privacy Policy from time to time. Updated versions will be posted on our website.