Six Ways We Care forYour Family
Each service is designed around real family needs, crafted from hundreds of patient interviews, and delivered with the care you'd expect from your own family member.
Gate Assist
Your first step into confident healthcare
Perfect for when you need guidance navigating the hospital but have family support for the medical procedures.
Perfect For
First-time hospital visitors, elderly patients, routine check-ups
Perfect Scenario
Mrs. Sharma (68) needs a follow-up consultation at KGMU but has never been to such a large hospital. Her daughter can come but is unsure about the complex registration process and hospital layout.
What’s Included
- Personal meet & greet at hospital main entrance
- Guided navigation to registration counter
- Assistance with form filling and documentation
- OPD token generation and queue management
- Escort to consultation room/department
- Basic waiting support during procedures
- WhatsApp updates to family members
Step-by-Step Process
- VeerSaathi meets you at designated hospital entrance
- Helps locate and navigate to registration counter
- Assists with paperwork, ID submission, and fee payment
- Guides to correct OPD/department with token number
- Provides seating assistance and explains waiting process
- Updates family on wait times and procedure status
- Ensures you're comfortable until consultation begins
Helpful Add-ons
- Wheelchair assistance₹150
- Priority counter guidance₹100
- Extended waiting support₹150/hour
Family Experience
“The VeerSaathi made KGMU feel like a small clinic. What seemed overwhelming became simple with their guidance.”
— Rajesh Kumar, Son of patient
Home → Hospital
Door-to-door care with professional support
Complete one-way journey support when family members need to stay back or when patient requires professional assistance throughout the hospital visit.
Perfect For
OPD visits, diagnostic appointments, elderly patients, working family members
Perfect Scenario
Mr. Gupta (72) has a cardiology appointment at SGPGIMS. His son is traveling for work, and his wife is not comfortable handling hospital procedures alone. They need someone to ensure safe transport and complete procedure support.
What’s Included
- Pickup from your home address
- Transportation coordination (cab/auto arrangement)
- Complete hospital registration and documentation
- OPD queue management and appointment tracking
- Assistance during consultation (where permitted)
- Basic medicine collection from hospital pharmacy
- Regular family updates via WhatsApp with photos
- Report collection and simple explanation
Step-by-Step Process
- VeerSaathi arrives at your home at scheduled time
- Helps organize documents and assists to waiting vehicle
- Accompanies during travel to hospital
- Handles complete registration and OPD procedures
- Manages waiting time and keeps track of queue progress
- Assists during consultation and takes notes of instructions
- Collects prescribed medicines and explains dosage
- Ensures you're safely handed over to family/transportation
Helpful Add-ons
- Qualified nurse companion₹350/hour
- Medicine home delivery₹200
- Return journey support₹200
- Detailed medical report explanation₹150
Family Experience
“I was worried about papa's heart checkup, but the VeerSaathi handled everything professionally. I felt like I was there myself.”
— Priya Agarwal, Daughter, working professional
Round Trip
Complete healthcare journey with safe return
Our most comprehensive service - complete door-to-door healthcare support ensuring your loved one is safely cared for throughout the entire medical journey.
Perfect For
Same-day procedures, outstation patients, comprehensive check-ups, minor surgeries
Perfect Scenario
Mrs. Verma needs cataract surgery at a day-care center. Her family lives in another city, and she needs someone to handle the entire process from pre-surgery preparations to post-surgery care and safe return home.
What’s Included
- Complete door-to-door companion service
- Pre-procedure preparation and coordination
- Transportation arrangement both ways
- All hospital procedures and navigation
- Continuous support during medical procedures
- Post-procedure care and monitoring
- Medicine collection and organization
- Home settling and family briefing
- Detailed service summary report
- 24-hour post-service follow-up call
Step-by-Step Process
- Pre-service call to understand specific needs and prepare
- Pickup from home with all necessary items organized
- Hospital registration and pre-procedure preparations
- Waiting support and family communication during procedure
- Post-procedure assistance and recovery monitoring
- Medicine collection, billing support, and discharge coordination
- Safe transportation home with continuous care
- Home settling, medicine organization, and care instructions
- Detailed handover to family with written summary
Helpful Add-ons
- Overnight companion (if required)₹800
- Medical equipment setup at home₹500
- Nurse companion for medical procedures₹350/hour
- Follow-up visit next day₹300
Family Experience
“From morning pickup to evening settling at home, the VeerSaathi was like our family member. Mummy felt safe and cared for throughout the surgery.”
— Amit Sharma, Son living in Dubai
Discharge Assistance
From hospital bed to home comfort, safely
Specialized support for the crucial transition from hospital to home, ensuring all procedures are completed correctly and the patient reaches home safely.
Perfect For
Post-surgery patients, complex discharges, elderly patients, late-night discharges
Perfect Scenario
Mr. Singh is being discharged after knee replacement surgery at 8 PM. His family is anxious about managing the discharge process, collecting medicines, arranging transportation, and ensuring proper care setup at home.
What’s Included
- Discharge paperwork coordination and completion
- Medical billing assistance and verification
- Complete medicine collection from hospital pharmacy
- Medical equipment and supplies organization
- Transportation coordination for safe travel
- Mobility assistance during transfer
- Home settling and comfort arrangement
- Medicine organization and dosage explanation
- Care instruction relay to family members
- Emergency contact information setup
Step-by-Step Process
- Arrive at hospital ward before discharge procedures begin
- Coordinate with nursing staff for discharge clearance
- Handle all paperwork, billing, and administrative tasks
- Collect all medicines, reports, and medical equipment
- Arrange appropriate transportation considering patient condition
- Provide mobility support and ensure comfortable transfer
- Accompany during journey home with continuous monitoring
- Assist patient into home and arrange comfortable settling
- Organize medicines, explain care instructions to family
Helpful Add-ons
- Medical equipment setup₹400
- Home care briefing session₹250
- Follow-up coordination with doctor₹200
- Emergency transport arrangement₹300
Family Experience
“The discharge was at midnight, but the VeerSaathi handled everything calmly. Papa reached home safely and comfortably.”
— Sunita Devi, Daughter-in-law
Queue Companion — Pre-Queue Management
Less waiting, less paperwork, more peace of mind
A VeerSaathi manages registration, queue handling, documentation, and OPD navigation so patients can focus on their consultation while families stay informed throughout the visit.
Perfect For
OPD visits involving multiple departments, diagnostic appointments, elderly patients, specialist consultations, and working family members who need administrative support handled professionally.
Perfect Scenario
Mr. Verma (72) has both cardiology and nephrology appointments at Apollo Hospital on the same day. His son cannot take leave from work. A VeerSaathi reaches early, manages registration, collects tokens, coordinates queues across departments, handles documents, and guides Mr. Verma through every step of the hospital visit.
What’s Included
- Pre-arrival queue management and advance registration coordination (where permitted)
- Complete registration support and documentation handling on arrival
- OPD token collection and queue position management
- Room-to-room navigation across multiple departments
- Document submission, report collection, and prescription handling
- Appointment readiness support at every stage
- Real-time WhatsApp and phone updates to family members
- Guidance throughout the complete OPD journey
- Coordination between multiple departments during a single visit
Step-by-Step Process
- Review appointment details and documents through a pre-service call
- Arrive at hospital before patient and complete advance registration where permitted
- Meet patient at hospital entrance and assist with registration formalities
- Collect tokens and manage queue positions across required departments
- Keep patient informed about expected waiting times and next steps
- Accompany patient between departments and consultation rooms
- Handle document submission, prescription collection, and report pickup
- Provide real-time updates to family throughout the visit
- Complete service with a handover of reports, prescriptions, and collected documents
Helpful Add-ons
- Extended service beyond 2.5 hours₹150 per 30 min
- Qualified nurse companion for consultations₹350 per hour
- Detailed medical report explanation₹150
- Medicine collection from hospital pharmacy₹100
Family Experience
“My mother had appointments in three different departments. The VeerSaathi handled every registration and queue while keeping me updated throughout the day.”
— Rajesh Kumar, Son
Helpdesk Instant Assist
Immediate help when you need it most
A VeerSaathi is stationed at the hospital helpdesk and available for immediate, walk-up assistance. No pre-booking is required. Patients receive instant support with navigation, registration, documentation, and orientation throughout the hospital.
Perfect For
Walk-in patients, outstation visitors, elderly patients, first-time hospital visitors, and families needing urgent navigation or registration support.
Perfect Scenario
Mr. Gupta arrives at Apollo Hospital for an urgent consultation. He is unfamiliar with the campus, unsure where to register, and has nobody accompanying him. He approaches the VeerSaa helpdesk, where a VeerSaathi immediately assists him with registration, navigation, and department coordination.
What’s Included
- Immediate on-site assistance from the VeerSaa helpdesk station
- Hospital orientation and navigation support
- Escort to OPD, ward, diagnostic center, or relevant department
- Guidance on appointments, doctors, departments, and procedures
- Basic registration and documentation assistance
- Real-time problem resolution for lost or confused visitors
- Support begins within minutes of service confirmation
- Service summary and digital receipt after completion
- Flexible extension support if additional assistance is required
Step-by-Step Process
- Patient approaches the VeerSaa helpdesk station
- VeerSaathi greets patient and quickly assesses requirements
- Service booking and confirmation completed within minutes
- Immediate navigation and orientation support begins
- Patient is escorted to the appropriate department or service counter
- Registration, token collection, or documentation support is provided where required
- Queries regarding appointments, doctors, or procedures are addressed
- Service concludes once assistance is completed or extended if needed
- Patient receives a service summary and receipt via WhatsApp or SMS
Helpful Add-ons
- Extension beyond 60 minutes₹150 per 30 min
- Full registration and documentation handling₹100
- Multilingual companion (regional language)₹100–₹200
- Expedited priority allocation₹150
Family Experience
“I was completely lost when I arrived at the hospital. Within minutes, the VeerSaathi guided me to the right department and handled everything smoothly.”
— Anil Gupta, Patient